Frequently Asked Questions
Orders & Shipping
Where do you ship to?
We currently ship only to customers within the United States. For international customers, sign up for our email to be the first to know about future expansions.
How can I cancel or change my order?
Once your order is placed and processed, we're unable to edit the items in your order or fully cancel your order as we strive to fulfill orders as quickly as possible. If you have any questions, please email our support team at support@pepnow.com—while we cannot guarantee any changes or cancellations, we will do our best to help.
When will my order ship?
Please allow 2-3 business days to process your order. We’ll send you a shipping confirmation email with your tracking number once your order has shipped so you can keep track of it.
Can I expedite my shipping?
At checkout, you’ll have two shipping options, standard and 2-day air. If you have any questions, please reach out to our customer service team via email, support@pepnow.com.
Orders to military addresses may take 3-8 business days to arrive.
How much does shipping cost?
We offer a flat shipping rate of $7.99 for all orders.
What happens if my package is missing or damaged?
If your order arrives damaged or fails to reach you, please reach out to our team at support@pepnow.com immediately. We prioritize your experience and will work quickly to resolve any delivery-related issues.
RMH™ Peptide | Pep-19™ is sold out. When will you restock?
Due to the popularity of our product, we do experience sell-outs. Rest assured we are working as quickly as possibly to replenish our products. We recommend you sign up for our subscription program to receive RMH™ Peptide | Pep-19™ on a monthly basis, with no hassle or stock-out concern.
Where else can I buy RMH™ Peptide | Pep-19™?
Currently, RMH™ Peptide | Pep-19™ is only available on our web.
Are there restrictions on the quantity of RMH™ Peptide | Pep-19™ I can purchase?
No, feel free to order the quantity of RMH™ Peptide | Pep-19™ required for your personal goals.
Subscriptions
How do subscriptions work?
Sign up for subscriptions to receive RMH™ Peptide | Pep-19™ every month, with no hassle or worry about Pepnow selling out. Manage your subscription easily by simply logging into your account.
How do I manage my account information and/or subscription?
You can manage your account information and subscription within your account page by clicking "Manage Subscriptions" under Account Details. There you can do everything from changing your shipping address, adjusting frequency, pausing or skipping an order, updating payment details and much more.
How can I change my subscription shipping frequency or cancel my subscription?
You can manage your subscription within your account page by clicking "Manage Subscriptions" under Account Details. If you still have any questions, please reach out to our customer support team at support@pepnow.com.
Returns & Exchanges
Can I return or exchange an item?
To maintain the highest standards of safety and product-integrity for our formulas, we do not accept returns or offer refunds. However, if you experience any issues with your product, please reach out to Customer Support at support@pepnow.com for immediate assistance.
General Questions
Is this another GLP-1 treatment?
No, RMH™ Peptide | Pep-19™ is believed to be a great support for GLP-1 treatments by improving metabolic rate by converting adipose tissues to brown.
Does this require a strict diet?
RMH™ Peptide | Pep-19™ is designed to support your body regardless of lifestyle, though a healthy routine always amplifies results.
How is this different from biohacking trends?
RMH™ Peptide | Pep-19™ is a naturally occurring peptide studied since 2016, unlike many trending peptides.
What is the recommended age to start taking RMH™ Peptide | Pep-19™?
RMH™ Peptide | Pep-19™ is designed for adults looking to restore their metabolic health. We recommend consulting with a health-care professional before starting any new supplement, especially for those under 18 or with pre-existing conditions.
